Multiple Sclerosis Australia (ACN 008 515 508) and its Related Bodies Corporate (as defined by the provisions of the Corporations Act 2001 (Cth)) (MS Australia, we, us and our) respects your privacy and is committed to protecting it. We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep secure and disclose Personal Information.
The Privacy Act defines “Personal Information” to mean any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or an opinion.
If you have any concerns or complaints about the manner your Personal Information has been collected, used or disclosed by us, please contact us via the information set out in Section 10 and will resolve your concern or answer your question.
We recommend that you keep this information for future reference.
We will only use or disclose your Personal Information for the primary purposes for which it was collected or as consented to by you. At or around the time we collect Personal Information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information. We set out some common collection, use and disclosure instances in the table below.
Type of Information | Uses | Disclosures |
Contact information: Such as your name, Company name, email address, phone numbers. | The types of uses we will make of Personal Information collected for this type of purpose include: Identity verification: if required, the verification of your identity. Services: the provision of our services to you including:
Marketing: using your Personal Information for the purposes set out in “Marketing Services” section below. General administrative and security use:
| The types of disclosures we will make of Personal Information collected for the type of purposes listed include, without limitation, to:
|
Type of Information | Uses | Disclosures |
Contact and identifying information:
| The types of uses we will make of Personal Information collected for this type of purpose include: Supply MS AUSTRALIA’s donation and fundraising services: Payment processing, including charging, refunds (if applicable), credit card authorisation and verification. Administering MS AUSTRALIA’s various donation and fundraising programs. General administrative and security use as detailed in the Uses column for “Online enquiries”, and for administering programs for MS AUSTRALIA initiatives, maintaining donor databases and donor correspondence. Marketing: using your Personal Information for the purposes set out in “Marketing Services” section below. | In summary, we may disclose this type of Personal Information to:
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Type of Information | Uses | Disclosures |
Contact information: Such as your name, email address, current postal and residential addresses, phone numbers, country of residence (and, if applicable, age); credit or debit card details. Online blogs/MS AUSTRALIA website forums: Information such as:
Social media activity: Including “likes”, comments posted, any of your oppositions or feedback, photos posted or uploaded and other information pertaining to your social media activities which concern, or relate, to MS AUSTRALIA. | General marketing and consumer analytics: Using your Personal Information:
Events and symposiums: Using your Personal Information to provide you with information regarding conferences, fundraising and donation opportunities which MS AUSTRALIA organises. Raffles and competitions: For donations and fundraising, and provision of prizes to winners. Surveys: Fundraising analysis to improve donor experience Online accounts or social media: If you create an account with MS AUSTRALIA or participate in our social media platforms (such as Facebook, Twitter and LinkedIn) and you provide us your Personal Information, we will use it for:
| We may disclose your Personal Information to:
|
Type of Information | Uses | Disclosures |
Contact information: Such name, e-mail address, current postal and residential address, phone numbers, country of residence, next of kin contact details. Employee record information Identifying information: Such as your photo, passport and residency details, date of birth. CV, resume or application related information: Such as the details provided in your resume or CV, your eligibility to work in Australia, your education, previous employment details, professional memberships or trade qualifications. Tax, superannuation and payroll information: Such as your Tax File Number and ATO Declaration, Superannuation details and financial institution details. Background check information: Information obtained from you or third parties to perform background checks. Medical or health information which you voluntarily provide to us as part of pre-employment medicals, random drug and alcohol testing or such other information which may be related to an incident which has occurred during the course of your employment. Performance related information: Pre-employment testing and other information collected by MS AUSTRALIA’s systems in the course of the employee or contractor’s engagement with MS AUSTRALIA. Information collected from referees Security information: Such as CCTV footage and photographs taken our premises. | Background checks: Utilising the information collected for the purpose of assessing candidate suitability for role, including by obtaining:
Administration and performance monitoring use: Utilising the information collected for the purpose of:
| We may disclose your Personal Information to:
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Type of Information | Uses | Disclosures |
Contact information: Such as your name, email address, current postal and residential addresses, phone and mobile number (and, if applicable, age). | Distribution of funds: using your Personal Information:
| We may disclose your Personal Information to:
|
Type of Information | Uses | Disclosures |
Contact information: Such as your name, email address, current postal and residential addresses, phone and mobile number (and, if applicable, age). CV, resume or application related information: Such as the details provided in your resume or CV, your eligibility to work in Australia, your education, previous employment details, professional memberships or trade qualifications. Security information: Such as CCTV footage and photographs taken our premises. | Management and administration: utilising your Personal Information to manage the MS AUSTRALIA volunteer roster. Background checks: Utilising the information collected for the purpose of assessing candidate suitability for role, including by obtaining:
| We may disclose your Personal Information to:
Relevant parties listed in the Disclosure column for “Employment”. |
We will only use or disclose your Personal Information for the primary purposes for which it was collected or as consented to by you. At or around the time we collect Personal Information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information. We set out some common collection, use and disclosure instances in the table below.
As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will collect your Personal Information directly from you. When you engage in certain activities, such as filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.
Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information we require in order for us to provide our services to you, we may be unable to provide our services to you in an effective manner, or at all.
We may also collect Personal Information about you from other sources and third parties. Some examples of these alternative collection events are:
In the event we collect Personal Information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by MS Australia(in its absolute discretion) that the Personal Information is not required, we will destroy the information or ensure that the information is de-identified.
In the event that the unsolicited Personal Information collected is in relation to potential future employment with MS Australia, such as your CV, resume or candidacy related information, and it is determined by MS Australia (in its absolute discretion) that it may consider you for potential future employment, MS Australia may keep the Personal Information on its human resource records.
Once we collect your Personal Information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the Privacy Act. We provide some more general information on our security measures in Section 8 (Data security and quality).
If you use our website, we may utilise “cookies” which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
However, in some cases, cookies may enable us to aggregate certain information with other Personal Information we collect and hold about you. MS AUSTRALIA extends the same privacy protection to your Personal Information, whether gathered via cookies or from other sources, as detailed in this Privacy Policy.
You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved web site experience that cookies offer.
We will only use or disclose your Personal Information for the primary purposes for which it was collected or as consented to by you. At or around the time we collect Personal Information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information. We set out some common collection, use and disclosure instances in the table below.
We may also use or disclose your Personal Information and in doing so we are not required to seek your additional consent:
In the event we propose to use or disclose such Personal Information other than for reasons set out in the table at Section 1 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent prior to such disclosure or use.
Your Personal Information is disclosed to these organisations or parties only in relation to the services we provide to you or for a purpose permitted by this Privacy Policy.
We take such steps as are reasonable to ensure that these organisations or parties are aware of the provisions of this Privacy Policy in relation to your Personal Information.
If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out at the top of this document and we will ensure the relevant communication ceases. Any other use or disclosure we make of your Personal Information will only be as required or authorised by law or as permitted by this Privacy Policy or otherwise with your consent.
In general, we attempt to limit the collection of sensitive information we may collect from you, but this may not always be possible and we may collect sensitive information from you in order to carry out the services provided to you. However, we do not collect sensitive information from you without your consent.
The type of sensitive information we may collect about you is dependent on the services provided to you by MS Australia will be limited to the purpose(s) for which it is collected. We set out some types of sensitive information we may collect about you in the “Employment” and “Donations and fundraising” section of the table at Section 1 above.
We do not use sensitive information to send you Direct Marketing Communications (as set out in Section 5 below) without your express consent.
We may collect other types of sensitive information where you have consented and agree to the collection of such information. Generally speaking, we will obtain this type of consent from you at (or around) the point in time in which we collect the information.
You give your express and informed consent to us using your Personal Information set out in the table at Section 1 of this document above, to provide you with information and to tell you about our services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).
To the extent practicable and reasonable, we will endeavour to provide you with the option of dealing with MS Australia on an anonymous basis or through the use of a pseudonym. This is available on request from MS Australia at info@msaustralia.org.au. However, there may be circumstances in which it is no longer practicable for MS Australia to correspond with you in this manner and your Personal Information may be required in order to provide you with our services or to resolve any issue you may have.
The accuracy of Personal Information depends largely on the information you provide to us, so we recommend that you:
We provide information about how you can access and correct your information in Section 9.
You are entitled to have access to any Personal Information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act).
You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like to access or correct any records of Personal Information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out in Section 10.
We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our website). If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please cease providing us with your Personal Information and contact us via the details set out at the top of this document.